Following up when a customer has not replied
Business DevelopmentAccount Manager
A follow-up sequence is the Hub’s answer to silence: once started, it emails the contact one step at each interval until they reply, up to five times.
How a sequence reacts
Section titled “How a sequence reacts”| State | Meaning |
|---|---|
| Draft | Set up, not started |
| Running | Sending one step at each interval |
| Replied | The contact replied, so no more steps go out |
| Stopped | You selected Stop |
| Done | Every step has been sent |
Check CRM > Client Follow-ups for Next Send At and how many steps have been Sent.
Write a one-off follow-up
Section titled “Write a one-off follow-up”For a single nudge, open the account, find the email you sent under Mails, and select Reply All, or use Send message with a canned response for wording you reuse.